Refund and Returns Policy

Last Revised: April 05, ,2024

UEG Club Return Policy

Items shipped from uegclub.com including uegclub.com Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Returned by Mistake

Ensure you packed the correct and complete item when making a return. To receive a refund the correct item must be returned.


In case of incorrect/mistaken returns to uagclub.com, please contact Customer Service as soon as possible. Uagclub.com can’t guarantee if your item will be found incorrect, and no compensation will be provided for incorrect items sent to uagclub.com.

Grocery Items

Grocery items may be returned, wine are not returnable to uegclub.com but may be refunded or replaced.

Handmade

Products sold by Handmade Makers are subject to the standard Guarantee policies for uegclub.com The exception to this are items that are purchased with optional customization options, other than size and color.

Warehouse

  • In most cases, used or open box items purchased from uegclub.com Warehouse and shipped from uegclub.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
  • Certified Refurbished items sold by uegclub.com warehouse can be returned within 90 days of receipt of shipment.

Automotive Items

If you have purchased a defective automotive item, shipped from and sold by uegclub.com that is covered by a published manufacturer warranty uegclub.com accept the warranty. Uegclub.com will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

  • Baby items can be returned within 90 days of receipt of shipment.
  • Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
  • If your return is not a result of a uegclub.com error, we will not refund the original shipping fees.

Birthday Items

Items purchased from uegclub.com Birthday items list as a gift can be returned within 30 days of shipment received.

Clothing and Accessories

You can return clothing and accessories within 30 days after the delivery date.

Sports & Entertainment

  • You must return collectible items with a value of $40 or more using a trackable method. Items with a value more than $510, must also be insured.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Items returned without original documentation will be rejected.
  • Before shipping a return, take a photograph of the item for your records.

Electronics Accessories

  • Laptops, New desktop, or tablets purchased from UEGCLUB.Com that didn’t working when they received, received in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • Com may check/test computers that are returned because they didn’t working when they received and apply a customer fee equal to 20% of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Fine Art Items

  • Fine Art items with a value of $40 or more must be returned using a trackable shipping method. Items with a value more than $510 must also be insured.
  • All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
  • Any Fine Art item returned without original documentation will be rejected.
  • Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
  • Before sending a Fine Art return, photograph the item for your records.

Furniture

  • Furniture items are returnable for any reason within 30 days of receipt of shipment.
  • If the item is damaged or defective, uegclub.com will help you solve the problem, or provide a free return or replacement.

Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable to uegclub.com

Jewelry and Watches

  • Jewelry and watch items with a value of $40 or more must be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

Major Appliances

  • Major appliances are returnable for any reason within 30 days of receipt.
  • At delivery point, unbox and check that the item is correct and free from damage. In case of wrong or damaged item, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
  • If you notice that the item is damaged or defective after delivery, uegclub.com will help you solve the problem, or provide a free return or replacement.

Mattresses

  • You can request a return or refund for any reason within 90 days of receipt of shipment.
  • We accept the return of mattresses that are unopened and in their original packaging.
  • Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.

Pet Food

  • Pet food and similar products are not returnable to uegclub.com but may be refundable if unopened.
  • You can request a refund within 30 days of receipt of shipment.

Televisions

  • Televisions are returnable for any reason within 30 days of receipt of shipment.
  • Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
  • If the item is damaged or defective, uegclub.com will provide a free return or replacement.

Return Costs

Trade Up Groups Inc. will be pleased to receive your return free of cost in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn’t a result of a uegclub.com mistake, the cost of return shipping will be charged and deducted from your refund.

Note: Did you receive a defective, damaged, or wrong item sold by uegclub.com and want to replace it with the same item? Go to Your Orders

Single flat fee for each return shipment will be charged, plus a smaller fee for each item in that shipment. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you’re returning. You can return items from different orders in the same package through Your Orders.

Product CategoryPer ShipmentPer Item
Apparel,  Jewelry, Shoes,  Watches$4.99$0.99
Luggage$4.99$0.99/lb
Books, Kindle$3.99$0.99
Video Games & Accessories$4.99$0.99
Consoles (Video Game)$6.99$0.99
Computers$7.99$0.99/lb
Toys, Automotive, Tools & Hardware, Cell Phones & Accessories, Electronics, Baby, Furniture, Grocery, Health & Personal Care, Home & Garden, Kitchen & Housewares, Office Products, Outdoor Living, Sports, Industrial & Scientific$4.99$0.99/lb
Pet Supplies$6.99$0.99/lb
TelevisionsN/A$55.00
Any combination of the above itemsHighest applicable per-shipment chargeAs above

Each return label is assigned to a specific return. If you don’t see the option to return multiple items in the same box during the return process, don’t include items from multiple orders or shipments in the same box. It could prevent your refund from being processed correctly.

Indemnity

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